Shipping & Returns

SHIPPING:

Single horseshoe orders ship via USPS Ground Advantage ($5.95). Once shipped, packages typically arrive within 4-7 business days, though this may vary depending on location, weather conditions, holidays, etc.
Need it faster? You can select USPS Priority Mail ($12.00) as a shipping upgrade directly at checkout. Note: Priority Mail speeds up transit time with USPS, but standard handcrafted production time still applies. Contact us before ordering if you need an expedited creation date.

Orders containing multiple items or linked horseshoes will ship via USPS Priority Mail ($12.00)

Free shipping is automatically applied to orders over $100 (excludes bulk orders of 10+ horseshoes, or 8+ with gift boxes, due to package weight).

If you choose to send us your own horse’s shoe for personalization, we will return it to you using FedEx 2-Day Shipping to ensure it arrives quickly and safely. The cost for this is $15.

Bulk Orders:
Purchases between 10–15 horseshoes (or 8+ horseshoes with gift boxes) are considered heavy packages and are subject to a minimum $25 shipping and handling fee. These orders will ship via FedEx.

If you’d like to order more than 15 horseshoes, please contact us prior to purchasing so we can calculate the most accurate shipping rate for your order.

If you need your item(s) in a rush, please reach out to us before purchasing to see if we can accommodate your request.

We can be reached at 954-551-7823 (text or call) or info@luckyamerican.com

Important:
If the shipping address you provided is not verified by USPS and the item is undeliverable and/or returned to us, the buyer will be responsible for additional shipping charges to resend the package.

Please note, Lucky American is not responsible for shipping delays due to carrier issues, weather, or other unforeseen factors. Once your package leaves our shop, delivery times are beyond our control. If tracking shows a package as delivered but the customer has not received it, we are not responsible for replacing or refunding the item. However, we’re happy to assist in locating the package or filing a claim if needed.

RETURNS / REFUND POLICY:

Due to the nature of our products, personalized items cannot be returned or refunded. However, if you are unhappy with your item, please contact us within 3 days of receipt so we can discuss how we may remedy the situation.

If the personalization of your item is incorrect and the mistake was on our end, we will send a replacement item at no charge.