Shipping & Returns
SHIPPING:
We ship all items via USPS Priority Mail. Once shipped, packages typically arrive within 2-4 business days but this may vary depending on location, weather conditions, holidays, etc.
If you need your item(s) sooner (most items take approximately 5-7 business days to complete), you must reach out to us BEFORE purchasing to see if we can accommodate your request.
We can be reached at 954-551-7823 or email at info@luckyamerican.com.
IMPORTANT- If the shipping address you provided is not verified by USPS and the item is undeliverable and/or returned to us, the buyer will be responsible for additional shipping charges to mail the item again.
Please note, Lucky American is not responsible for shipping delays due to carrier issues, weather, or other unforeseen factors. Once your package leaves our shop, delivery times are beyond our control, and we cannot be held liable for late deliveries. However, we're happy to assist where possible.
RETURNS/REFUND POLICY:
Due to the nature of our products, personalized items cannot be returned or refunded, however, if you are unhappy with your item please contact us within 3 days of receipt so we can discuss how we may remedy the situation.
If the personalization of your item is incorrect and the mistake was on our end, we will send a replacement item at no charge.
Please note, if a package is undeliverable due to an incorrect address, the buyer will be responsible for the cost of shipping to resend. We request your phone number at checkout so we can contact you with any issues.